Our new and exciting Customer Support Portal launched on Monday 25th November replacing Clearview, read all about it in our blog.

The new portal is simpler to navigate and has a more intuitive search capability making it your one-stop destination for everything support and learning at Viewpoint.

New Viewpoint Customer Portal

What’s Improved with the Viewpoint Customer Portal?

  • A single integrated case management system to track cases and issues
  • Easy access to The Viewpoint Network user community 
  • An enhanced search of our Jobpac Knowledge Base
  • Consolidated product information
  • Faster and easier ways to reach our teams (See below)

Contacting Viewpoint Support

Greater options when submitting a case.

There are now more options when submitting a case allowing you to select a broader variety of case types including Support, Accounting and Professional Services.

Submitting a Case

What about Ongoing Learning?

To facilitate your team’s learning, launching soon will be the new Viewpoint Academy, accessed through the Viewpoint Customer Portal. Over time we will create role-based training, quick task-specific videos, and other training materials for our Jobpac Customers. This is a long term initiative and we recognise this is something our loyal Jobpac Customers have been asking about for some time. 

How Do I Get Access?

The http://support.viewpoint.com link is the same. After launch, you will receive an email invitation to join the new Customer Portal with links to:

  1. Setup your logins to both Viewpoint Customer Portal and Viewpoint Academy
  2. Frequently Asked Questions
  3. Quick tours to see what’s new in both the Viewpoint Customer Portal and Viewpoint Academy

What if I Have Trouble Accessing the Portal?

If you are encountering any problems relating to the Customer Portal please send an e-mail to support@viewpoint.com detailing the specific issue in the subject heading. An internal case will be created for you and the team will have you up and running as soon as possible

The Customer Portal is not yet the finished product and we will continue to work hard behind the scenes to continually improving it. We believe the end result will provide a better way for us to engage with you and offer a better service experience.”

Kind Regards

CHARLIE MANCINI | Manager, Customer Support & Learning APAC

Posted by Andrew Tucker

Andrew has worked in construction software since 1997, with increasing responsibility leading up to his current role as Viewpoint’s Product Manager for the Asia Pacific region. When he’s not finishing work on his hand-built home in the Hunter Valley, he’s helping contractors large and small implement ERP, project management, and field mobility software that allows them to grow their businesses exponentially.

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